Our promise to you is that we will listen
We will review your current situation
We will help you set realistic goals and help you achieve them
Step 1 - Contact
Make an appointment with a Professional Investment Services adviser. First appointment is always free and no-obilgation.
Step 2 - Your Finances and You
Your Professional Investment Services adviser can arrange a consultation that allows you to discuss your financial circumstances. Together you will identify where you are now and where you would like to be. We recommend you compile the following documents (listed below) for the initial interview to enable your adviser to obtain a clear understanding of your financial position.
At your first meeting, your Professional Investment Services adviser will provide you with a Disclosure Statement which outlines their:
Step 3 - Information Appraisal
Your Professional Investment Services adviser will review and analyse the information supplied and collect any additional information they consider necessary to assist them in the preparation of your financial plan. Based on this information, your adviser will determine your financial position, goals and risk profile.
Step 4 - The Building Blocks - Financial Plan
Your Professional Investment Services adviser will develop the personalised strategies needed to build and enhance your financial future. This plan, along with formal written recommendations will be presented to you.
There is a Plan Fee that will be charged at this stage. This will be discussed with you and agreed upon prior to any commencement of work.
Step 5 - Perfecting Your Strategy
Here you will have the opportunity to discuss the proposal and make sure you are comfortable with the recommendations made by your Professional Investment Services adviser.
Step 6 - Making It Happen
Once you have taken time to review the Plan, if you are completely satisfied, your Professional Investment Services adviser will ask you to sign an 'Authority To Proceed' that formally documents your consent. Your adviser will then implement the agreed recommendations on your behalf.
Any costs, charges or fees for proceeding with the recommendation will be outlined fully in the Plan.
Step 7 - We Are Here For You
You will continue to have full support and assistance from your Professional Investment Services adviser. Your financial objectives, goals and needs will be reviewed regularly, and your plan revised where appropriate.
43 Walding Street,
Palmerston North 4410
Professional Investment Services Manawatu
What we do
Who we are
Complaints handling and dispute resolution: If you are not satisfied with our financial advice service you can make a complaint by emailing admin@pismanawatu.co.nz, or by calling 06 355 4422. You can also write to us at PO Box 1255, Palmerston North 4440. When we receive a complaint, we will consider it using our internal complaints process:
• We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
• We aim to resolve complaints within 5 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
• We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Services Complaints Limited (FSCL) – A Financial Ombudsman Service. FSCL provides a free, independent dispute resolution service that may help investigate or resolve your complaint if we haven’t been able to resolve your complaint to your satisfaction. You can contact FSCL by Phone – 0800 347 257 or complaints@fscl.org.nz.